Hello Prateek,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Prateek,

Can you please test it out now and let me know if it works or not?

Looking forward to your reply.

Hello Prateek,

Thank you for your patience.

I have passed this on to our testers and will provide you with an update on this as soon as possible.

Hello Prateek,

The admin access link has now expired. Could you provide me with another one and I will provide you with an update on this as soon as possible.

Looking forward to your reply.

Hello Prateek,

Thank you for that.

Can you please update the plugin to the latest version (6.2.3), test it out, and let me know if it works or not?

Looking forward to your reply.

Hello Prateek,

Thank you for the update on this and your patience.

I will have this passed to testers again and will provide you with an update on this as soon as possible.

In the meantime, you can reach out to your hosting to check their logs as cron is not part of Amelia's functionality.

Please let me know if they were able to assist you with this.

Looking forward to your reply.

Hi again Prateek.

As you saw in the video, the email was sent fine when triggered manually, so there has to be something blocking it. Maybe a conflict with another plugin.

Can you create a staging site (a duplicated site) and configure the cron for it without any other plugins enabled? If it works on the staging site, then there must be a plugin causing the issue here.

Hi again Prateek.

The cron does work, but only works when triggered manually, so it's not that Amelia or Crontrol are failing here. We update WordPress on our websites as soon as there's a new version available, exactly because of these situations - so we're sure everything works fine with the new version.

With WordPress on 6.2 and Crontrol managing scheduled notifications, my inbox is full of scheduled emails:

So, it continues working fine for us and the majority of our users.

I can't say why it's not working for you. There are a few tickets like this from time to time, but after reaching out to hosting providers, our customers usually resolve the issue, but they rarely report back saying how they fixed it.

Does your hosting provider have an error log they can check?

Let's try this, Prateek.

You can add the following cron event and it should send all emails that were supposed to be sent but weren't sent for some reason. 

https://example.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/undelivered/send

*Please note that this will send all notifications that were not sent retroactively, thus it could lead to a large number of emails sent if this issue has been ongoing for an extended period of time, but I believe that happened already when I manually triggered the cron on your site.

Let me know how that goes.

I'm sorry to hear that, Prateek, but there's nothing more we can do here.

The command is working, and the cron job is also working, but something is not letting it run automatically.

How about removing this cron job from WP Crontrol, and then configuring the cron directly on your server? Can you reach out to your hosting provider and ask them what the proper code is to configure the cron to run every 15 minutes through cPanel?

I don't know what to tell you here, Prateek.

I know that a lot of our users use SiteGround, and they aren't having issues with crons. Do you have any security plugins installed? If you do, they tend to impose limitations even after they are disabled or until the site's cache is cleared.

I still have your wp-admin login URL, but can you also provide me with cPanel access credentials so I can forward them to our developers for debugging? 

Hi again Prateek.

Sorry for the late response, I was on a short vacation.

Can you please enable the email sending as I was unable to locate it in WP Settings?

Thanks, Prateek.

I can't log into Siteground without the code that's sent to you.

Can you please send me the code you received?

Hi again Prateek.

While I wait for your response, I installed the WP File Manager plugin and edited the wp-config.php file. There are a couple of instances of "define('DISABLE_WP_CRON')" and one of them is set to "true":

The one on line 30 says "false", while the one on line 89 says "true", so this could be causing the issue.

Can you please edit the wp-config.php file, and remove line 89? After that, purge cache on your server and test again.

After you're done, you can delete the WP File Manager plugin.

Hi again Prateek.

You can use the email address from my signature: [email protected]

Hi again Prateek.

Sorry for the delay.

I took a look at the Cron Jobs on your server, and it seems that the cron job for Amelia is different than the other cron job you have (its command):

Can you try deactivating WP Crontrol and then use the same command (cd /home...) and create the Amelia cron job?

Hi again Prateek.

We're leaving no stone unturned at this time since we can't say why the cron is not working. Basically, as mentioned before - the command is fine and WP Crontrol executes it, but it does so only when manually triggered.

Amelia itself can't be altered in any way to make it work, since its command is being executed once the cron job runs. Why it doesn't run is beyond me and beyond our support. I simply want to go through all possible solutions before giving up, but I don't believe I'll be able to help you here any further if this didn't help.

You'll need to engage SiteGround's support so they dedicate a bit more time to this issue. If there was anything in Amelia that we can change or do to make it work, I'd be all over it, but there's nothing in our plugin that can help you with a cron job that isn't being triggered automatically.

I am sorry, but at this point, there's nothing I can do, nor is there anything else I can remember doing in order to fix this. Please have this issue escalated to a higher level of support with the hosting provider, or with the support of WP Crontrol. If they end up helping you, please let me know what they did, so I know what to advise if another customer reaches out with a similar issue.

Best of luck!

Thank you very much for sharing this with me, Prateek.

I created a saved response for our team, so in case someone reaches out to us with a similar issue we'll know what to do!