Canceled appointments are not being set back as available on the appointment calendar. I tested this by scheduling an appointment and in the confirmation email I clicked the 'Cancel Appointment Link' and it took me to this URL (https://newportsca.com/appointment-cancelled/) and gave a message that the appointment was canceled, but it still shows as an Approved appointment under the Appointments section. How can I get it to clear the appointment time slot?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
It looks like it worked. It puts the time slot (2:30-3:00PM on March 31st) back on the front end. However, it still says approved for that time slot on the back end under appointments. See attached screenshots of the process.
Hi Uros, I upgraded to 6.2.2 and the cancellation time slot does get put back as open to book from the scheduler. However, the cancellation does not get applied to the appointments on the back end. It still shows approved. This time around, I also did not receive the cancellation email.
Hi Uros, My client is still having the issue where the cancel link in the email when clicked to cancel, does not put the time back on the calendar as available on the front end for someone to select. Can you take a look as to why?
The goal is to have a customer be able to cancel an appointment from the link in the confirmation email and automatically put the available time slot back on the calendar front end and cancel the appointment in the dashboard.
It does not work. I booked a time slot and then through the email confirmation I cancelled the reservation. It took me to a page with the message "Your Appointment has been Successfully Canceled." However, the time slot did not open up on the front end and does not show canceled on the back end.
When I manually change the status under Appointments in the back end to Cancelled then the time slot opens back up on the front end.
I have users telling me they can't cancel a reservation. Can you take a look and let me know why? I've attached a screenshot from the email link and then the error on the page.
Thanks Uros. I've updated the plugin and will test it tomorrow. Previously you had emailed me a version. Was there something in that which was customized that this update will override?
There was nothing that was in the update that I provided you with that was not included in this version as well, thus you can freely update the plugin.
Canceled appointments are not being set back as available on the appointment calendar. I tested this by scheduling an appointment and in the confirmation email I clicked the 'Cancel Appointment Link' and it took me to this URL (https://newportsca.com/appointment-cancelled/) and gave a message that the appointment was canceled, but it still shows as an Approved appointment under the Appointments section.
How can I get it to clear the appointment time slot?
Attached files: Screen Shot 2023-03-24 at 2.25.54 PM.png
Hello Brian,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Brian,
Can you please update the plugin to the latest version (6.2.1), test it out if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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It looks like it worked. It puts the time slot (2:30-3:00PM on March 31st) back on the front end. However, it still says approved for that time slot on the back end under appointments. See attached screenshots of the process.
Attached files: front end to reschedule.png
booking complete.png
cancellation page.png
appointments-backend.png
Hello Brian,
Can you please test it out now and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
I just tested and the result was the same. It still says approved under Appointments in the backend. The front end does put it back in the queue.
Brian
Hello Brian,
Thank you for clearing that up.
I have passed this on to our testers and will provide you with an update on this as soon as possible.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Brian,
Thank you for your patience.
Can you please update the plugin to the latest version (6.2.2), test it out, and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
I upgraded to 6.2.2 and the cancellation time slot does get put back as open to book from the scheduler. However, the cancellation does not get applied to the appointments on the back end. It still shows approved. This time around, I also did not receive the cancellation email.
Thoughts?
Hello Brian,
We have since released a new update (6.2.3), can you please let me know if it works properly with the newest version?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
My client is still having the issue where the cancel link in the email when clicked to cancel, does not put the time back on the calendar as available on the front end for someone to select. Can you take a look as to why?
The goal is to have a customer be able to cancel an appointment from the link in the confirmation email and automatically put the available time slot back on the calendar front end and cancel the appointment in the dashboard.
Hello Brian,
Thank you for reaching back out to us.
Can you please let me know which version of the plugin you have installed on your website?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
Version 6.3.1
Hello Brian,
I have sent you a fixed version of the plugin via email. Please install it, clear the cache, test it out, and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Thanks. If I upload and activate it, will it retain all of my settings? What's the best way to override the previous version?
I uploaded the zip file and it gave me the option to override the existing version. I'll test the cancellation issue and let you know how it goes.
Hello Brian,
Looking forward to your update on this.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
It does not work. I booked a time slot and then through the email confirmation I cancelled the reservation. It took me to a page with the message "Your Appointment has been Successfully Canceled." However, the time slot did not open up on the front end and does not show canceled on the back end.
When I manually change the status under Appointments in the back end to Cancelled then the time slot opens back up on the front end.
Thooughts?
Hello Brian,
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
I have users telling me they can't cancel a reservation. Can you take a look and let me know why?
I've attached a screenshot from the email link and then the error on the page.
thanks,
Brian
Attached files: Screenshot 2023-08-28 at 10.30.30 AM.png
Screenshot 2023-08-28 at 10.30.40 AM.png
Hello Brian,
Thank you for reaching back out to us.
Can you please update the plugin to the latest version (6.6), test it out, and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Thanks Uros. I've updated the plugin and will test it tomorrow. Previously you had emailed me a version. Was there something in that which was customized that this update will override?
Hello Brian,
There was nothing that was in the update that I provided you with that was not included in this version as well, thus you can freely update the plugin.
Looking forward to your update on this.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi Uros,
I updated the plugin, however, that did not seem to fix it. We had someone try to cancel today and received an error.
What do you think is causing this?
Attached files: Screenshot 2023-09-25 at 3.42.26 PM.png
Hello Brian,
I tested it out and it works fine.
Please note that there is a 4h value for "Minimum time required before canceling".
Let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Thanks, Uros. That minimum time may have been it all along. Hopefully this is the end of this issue.
Thanks for catching that.
Hello Brian,
Glad to be able to assist you.
Please let me know if that was what caused the issue.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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