We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello everyone,
I have purchased the pro version of your booking plug-in and have encountered an issue after switching from daylight saving time to standard time (March 26, 2023). The plug-in did not update correctly and sent confirmation emails to students one hour ahead of the actual time. However, from my back end, the time is correct, one hour behind.
I have checked the settings of the plug-in and those of my website, but I have not found any problem. I have also verified that my time zone is set correctly. I am convinced that this is a problem with the plug-in.
Has anyone encountered a similar problem or has any solutions to suggest? I would be very grateful for any help in this matter.
Thank you in advance!
Hello Irene.
Thank you for reaching out to us.
If you see incorrect times in the appointments booked after Daylight Savings Time starts, the time zone of your WordPress site needs to be adjusted.
Please check out THIS ARTICLE about the time zones in Amelia.
Kind Regards,
Aleksandar Vuković
[email protected]
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