We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3330160
Data not saving
Closed

Comments

  • Jeff Margel started the conversation
    March 22, 2023 at 3:33pm

    I have a simple table that is editable.  The table is made from a mySQL datasource.  Per the documentation everything is setup correctly however when I try to change the value of the field, it will say successfully submitted, however the data reverts to the old value and the mySQL table does not get updated.  

    I just purchased your plugin yesterday.

  •  1,894
    Miloš replied
    March 24, 2023 at 1:50pm

    Hi, Jeff.

    Sorry for a late reply.

    Can we please take a look at the back-end of this table and the source table in the database?

    If you are pulling the SQL data from the same database where your WordPress is,

    please provide me a temporary WP-admin (administrator) user for your website where this happens, 

    as well as FTP credentials and access to the database ( either link with credentials for PHPmyAdmin, or access to Hosting Panel),

    so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    And point us to the table ID, please.

    -

    If you are using an external Database connection, please send us the remote database access URL with credentials, too.

    Thank you.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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