Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
Goodmorning,
I have Amelia working on the site https://www.paul-cynthia.nl/wedstrijddansen. We use Amelia for Events booking, but every time the booking system is opened I get a lot of complaints the customers cannot reach the system. It looks like the system is overloaded. Every 3 months I set up the upcoming events for the customers to book their events. I plan these for a specific date/time. We have done this several times now, but everytime when it opens I get complaints from the customers that it doesn't work. They have to wait to long, they keep looking at the spinning hourglass. They say they have to wait for 20 minutes or more. Some people get through, others don't.
Do you have any idea what could be causing this problem?
Kind regards Patrick Correia
Hello Patrick,
Thank you for reaching out to us.
We went on your site and we did not see any kind of issues it opens up right away
But in any case the slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc.
As for the speed of Amelia itself, we cannot influence it because Amelia is not SaaS and the speed of your site and Amelia depends on the package you have with your hosting provider.
This is related to your package with your hosting provider because each page opens and loads for a very long time. Neither of these two issues is related to Amelia.
It could be caused by the amount of other data you have on the page.
The best advice that we can give you is to increase the php_memory_limit on your site.
If you're not sure how to do that, you can reach out to your hosting provider.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko,
It is correct, there are no issues right now. But when I plan several events to open on a specific time and inform the customers about it. When they all come online (I think about 50) they get stuck. But there are sites which are much bigger and don't have an issue dealing with that amount of clients to handle.I also reached out to my provider to see, if they see something. I hope that will work.
Thanks for looking at it ;)
Kind regards Patrick
Hello Patrick,
There is not much that we can do since as we mentioned Amelia is not SaaS so the speed depends on your hosting package.
We've had customers that used Amelia for Covid-19 vaccinations, and they worked with around 1.000 appointments per day. If you have a lot of data (services, employees, appointments, and most likely customers) combined, so if the form is not filtered (like [ameliabooking service=1] or something similar), the form loads all services and all employees.
If you're connected to Google and/or Outlook Calendar, those are checked for availability as well. Once the service is selected, the employees are drawn and their free time slots are displayed. So, there are a few calls that pull relevant data, but that shouldn't be causing a lot of issues.
Maybe you can try increasing the timeout limit as well. Also, try enabling the "Load Entities on page load" slider in Amelia Settings/Activation? That should avoid AJAX calls for fetching entities (services, employees, locations, packages, tags) and should increase the performance.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables