We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Is there a way to allow customers to book an appt without having to select an specific employee, as long as at least 1 employee is available at that time.
For example, I do service calls and I'd like to have all techs who are available at that time to get scheduled for the appointment, then let them decide who is going.
Also, I can't get the time format to go to 12hr, even though my WordPress settings are correct. It's stuck in 24hr format.
Hello Brian,
Thank you for reaching out to us.
You can hide employee choice in customize section like this
and in that case employee will be assigned randomly. This is how Amelia is designed.
As for time format Amelia doesn't have date and time settings, so to change the time format, you need to change the format in WordPress General Settings and that will be applied in Amelia as well. Please take a look at this documentation page - Configuring WordPress Date/Time Settings in the Amelia WordPress Booking Plugin.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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