We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
As the title suggests, I'm having issues when adding a new custom Appointment notification in Amelia > Notifications.
Adding a new custom Event notification works, but the Appointment one doesn't. I've attached a couple of images.
This console error triggers when the blue '+ Create new Notification' button is clicked under Appointments.
I have deactivated all plugins on the site, and switched themes to ensure there's no conflicts. I've also re-downloaded Amelia and replaced the plugin and I'm still getting the same error.
I need to be able to add a notification when a customer books something for the first time, so any help here would be great.
I'm running this plugin on a local Wordpress installation. I haven't had this issue before with another client site I made, using the same theme
Server dump here:
Thanks,
Danny
Hello Danny,
Thank you for reaching out to us.
This issue was resolved in the 6.2.1 update of Amelia.
Please update the plugin to the latest version, test it out now, and let me know if it works or not.
Kind Regards,
Uros Jovanovic
[email protected]
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Thanks Uroš :)
Confirmed working in the latest version
Thanks to you and the team for the quick responses and fixes