We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I found the placeholder to cancel an appointment but couldn't see one to reschedule an appointment. Is it possible?
Hello Thiago.
There's no placeholder for rescheduling the appointment, but your customers can do that from the customer panel, if you enable the "Allow customers to reschedule their own appointments" option in Settings/Roles Settings/Customer.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ideally, I don't want them to have to create an account just to reschedule an appointment. Isn't it possible to do it like in Calendly, Book Like a Boss, or any other booking app where they are able to reschedule it just using a link? Literally like the cancellation one, but for rescheduling. If it's not possible right now, is it something you'd consider, since it's a basic setting on all other booking apps out there?
Hi again Thiago.
We will consider it in the future, but at the moment it's not possible.
Amelia is a WordPress plugin, and it has some limitations as opposed to the apps you listed, which are SaaS.
If you prefer SaaS, you can check out our SaaS solution - Trafft which is similar to Amelia (and it does include the reschedule link), but works outside of WordPress.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables