Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize in advance if we misunderstood some segments of your message, and we also ask you to please translate your future messages to English.
Thank you for your understanding.
We can see that you purchased two licenses:
1. Amelia Basic Subscription, which was canceled and refunded on March 18th (JP¥10,630)
2. Amelia Basic Lifetime, which is still active and was purchased on March 19th (JP¥29,438)
You can still use the Lifetime license without issues.
In order to see the purchase code of this license, you can log into our store with your email address and see the details of the lifetime license.
先ほど、謝ってサブスクの契約を破棄してしまいました。
修正することは可能ですか？
Hello Toshiko.
Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize in advance if we misunderstood some segments of your message, and we also ask you to please translate your future messages to English.
Thank you for your understanding.
We can see that you purchased two licenses:
1. Amelia Basic Subscription, which was canceled and refunded on March 18th (JP¥10,630)
2. Amelia Basic Lifetime, which is still active and was purchased on March 19th (JP¥29,438)
You can still use the Lifetime license without issues.
In order to see the purchase code of this license, you can log into our store with your email address and see the details of the lifetime license.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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