I've set it to 15 minute slots, however, the staff member is available 17:30 - 18:00.
Which should be 2x 15 minute slots. One from 17:30 - 17:45 and 17:45 until 18:00. But on the list there is a strange combination of times, one 17:30 - 17:45 and then another from 17:35 - 17:50 - I don't understand why.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Can you please update the plugin to the latest version (6.2.1), test it out, and let me know if it works or not?
The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side.
The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.
How do I offer duration of 10 minutes for services? I can only select 30 minimum, if I select custom, I still cannot select anything lower than 30.
Hello Kyle,
Thank you for reaching out to us.
For this purpose, you need to set the "Default Time Slot Step" option on the Amelia/Settings/General page to 10 minutes.
Please let me know if that works for you.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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https://appletreesnursery.com/wolverhampton/book-a-showaround/
I've set it to 15 minute slots, however, the staff member is available 17:30 - 18:00.
Which should be 2x 15 minute slots. One from 17:30 - 17:45 and 17:45 until 18:00.
But on the list there is a strange combination of times, one 17:30 - 17:45 and then another from 17:35 - 17:50 - I don't understand why.
Hello Kyle,
Thank you for clearing that up.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
FYI - The service is called parent evening.
Also, it seems that the initial issue of https://appletreesnursery.com/wolverhampton/book-a-showaround/
Has not been fixed with the double time slots.
Second issue: https://appletreesnursery.com/wolverhampton/parents-evening
The system/booking is not loading. It only loads when WP is logged in, if you try incognito, it doesn't load
Hello Kyle,
Can you please update the plugin to the latest version (6.2.1), test it out, and let me know if it works or not?
The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side.
The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
For some reason, it's now visible.
Back to the original issue of the timeslots: I've updated and it's still not fixed.
Hello Kyle,
Thank you for the update on this.
Can you please test it out now and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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https://appletreesnursery.com/wolverhampton/parents-evening/
https://appletreesnursery.com/wolverhampton/book-a-showaround/
Both have the same issue as the overlapping slots.
Hello Kyle,
Can you please test it out now and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Fixed - what did you do to fix this?
Hello Kyle,
I enabled the "Use service duration for booking a time slot" option on the Amelia/Settings/General page.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables