We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Team,
1. How can I refund a payment for a booking made from Amelia via Stripe please?
2. Can Amelia send an invoice to the customer in any way?
Thanks in advance...
Lisbel.
Hello Lisbel.
At the moment, you need to issue a refund from your Stripe account.
Our developers are currently working on adding a refund option to Amelia, so with one of our upcoming updates, you'll be able to issue a refund directly from Amelia.
The same goes for the invoices - we don't have them yet, but they are being worked on.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
@aleksandar
Yes please add this option, I have the same problem.
Automated refund will be a great feature.
Thanks
Filipe Nunes
Duly noted, Filipe.
It will be added in one of our upcoming updates.
I can't promise it will be added in the next one, but if not - it should be ready for the one after that.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
I'll be very interesting in too. Have you any information about version that should enable automatic refund?
Hello Louisa.
The Refund option is currently under development, and it should move into the testing phase soon. I believe it will be included in our next major update (6.3) but don't hold my word on it.
If everything goes according to plan, it will definitely be included, but if our testers run into any issues, it will be postponed.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables