We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, Event don't show up to employee, so the employee don't have idea if set their events or not, is visual, because the event is saved but the employee don't know, because it's appear in blank
Hello Marilyn.
Thank you for reaching out to us, but I don't quite understand where your employees are facing this issue.
Is it on the employee panel, or in the back-end?
Both places have date filters, so make sure that the employees are filtering the dates when the events will be held.
If that's not the issue, or if I misunderstood, please provide me with some screenshots, and with more detail about the issue.
Kind Regards,
Aleksandar Vuković
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
I'm having what sounds like the same issue which I think may have started with the last update.
The page with the Employee panel "[ameliaemployeepanel events=1]" shows no events, even when there are events created within the time selected.
Hi Scott.
I had to respond to Marilyn privately because there were some sensitive stuff not available for the public.
Anyway, on her site, I was able to see some JS errors and the case was forwarded to our developer. Here's what we saw in the console:
Check if you see the same errors.
Either way, please open a new ticket where you'll be able to provide us with the login data, so we can check your site as well. Just make sure to either open a PRIVATE ticket, or submit your response PRIVATELY, like Marilyn did, so no one else can see these credentials.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey Marilyn and Scott.
It turns out this is a bug and it will be fixed with a minor update that should be released today or by Wednesday.
I apologize for the inconvenience, but our developers are on it, and the issue will be fixed once the new update is out.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
Thankyou for looking into this and the quick updates.
You're welcome, Scott.
Please feel free to reach out to us if you have any further questions or concerns!
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksandar, I try the issue again and is gone, probably was my cache issue, do you recommend a good plugin for cache?
BTW We just get the new version of "Meritocracy Plugin", that I attach here, please check with your team if you guys have any issues or bug with Amelia, if you find any please let me know for fixing from our side, since both plugins Amelia and Meritocracy need to be compatible because I will promote that is compatible with Amelia. For your test: First install MyCred Plugin https://mycred.me/ and then the version that I attach because Meritocracy plugin that is a complement of MyCred and before we launch this version, first we check internally here a video of how works this plugin https://www.awesomescreenshot.com/video/15892624?key=e3d390b4e64ab74a09e00fa13cfe2078 I will check in my site too if I find any issues but will be great that try other cases too from your side. Thank you in advance and let me because your feedback is very valuable for me.
Hello Marilyn.
There are plenty of good caching plugins out there. I personally use "LiteSpeed Cache" and it's been working fine for me.
I'll forward the plugin and your feedback to our developers, so they can check this out. Please note, though, that we will do our best to resolve any possible conflicts, but we can't guarantee they will work 100%.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables