We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hola,
Mañana debería hacer la actualización de la subscripción, pero me gustaría renovarla por a una categoría superior. ¿Cómo puedo renovarla con el Amelia Pro en lugar del Basic?
Muchas gracias,
Carol
Hello Carol.
I can see that the subscription has already been renewed.
But that's not an issue, since the upgrade pro-rates the charge, so you won't be paying more. If you access our store you'll see the Upgrade option:
When you click on it, just proceed until the end and you'll be only charged the price difference between Basic and Pro.
Once you upgrade the license, please note that you'll need to update the plugin by downloading the Pro installation file (once you upgrade) from our store, and manually update it.
You can follow one of the manual update methods and update the plugin using the Pro installation file.
Let me know if there's anything else I can do to help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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