We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3302378
Ameilia, not showing up on website
Closed

Comments

  • Duncan started the conversation

    Hi Aleksandar,

    Sorry for the late reply.

    I have looked at my side and it all seems to be ok, but not working.

    My admin details are as follows: 

    https://duncanfitness.co.uk/wp-admin/

    DuncanFitness

    E7g239!!fXGkKZ(!OQRBFcxP Also for the online booking. When its set up, how do you set up it so you can book appointments at half the hour so e.g. 13:30. Rather than just 12:00 or 13:00. Other question I had, how do I set up a buffer time. So say someone books 13:30-14:30. Then It would give me 10 mins to get ready. So if I had someone book in, it would then give the option at 14:40-15:40. Thanks Duncan  

    it says add services and employees on my word press side, which I have.

    Can you help, so people can book on with my website again.

  •  2,576
    Aleksandar replied

    Hello Duncan.

    Thank you for reaching out to us.

    Please check these points:

    1. Are these services visible on the site? 

    9142153063.png

    2. If they are, is the employee assigned to these services?

    3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:

    4053371065.png

    In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.

    4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.

    5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.

    If that doesn't help, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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