E7g239!!fXGkKZ(!OQRBFcxP
Also for the online booking. When its set up, how do you set up it so you can book appointments at half the hour so e.g. 13:30. Rather than just 12:00 or 13:00.
Other question I had, how do I set up a buffer time. So say someone books 13:30-14:30. Then It would give me 10 mins to get ready. So if I had someone book in, it would then give the option at 14:40-15:40.
Thanks
Duncan
it says add services and employees on my word press side, which I have.
Can you help, so people can book on with my website again.
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:
In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.
If that doesn't help, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi Aleksandar,
Sorry for the late reply.
I have looked at my side and it all seems to be ok, but not working.
My admin details are as follows:
https://duncanfitness.co.uk/wp-admin/
DuncanFitness
E7g239!!fXGkKZ(!OQRBFcxP Also for the online booking. When its set up, how do you set up it so you can book appointments at half the hour so e.g. 13:30. Rather than just 12:00 or 13:00. Other question I had, how do I set up a buffer time. So say someone books 13:30-14:30. Then It would give me 10 mins to get ready. So if I had someone book in, it would then give the option at 14:40-15:40. Thanks Duncan
it says add services and employees on my word press side, which I have.
Can you help, so people can book on with my website again.
Hello Duncan.
Thank you for reaching out to us.
Please check these points:
1. Are these services visible on the site?
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:
In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.
5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.
If that doesn't help, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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