We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3302219
Why are the questions not answered?
Closed

Comments

  •  5
    Mindaugas started the conversation
    March 14, 2023 at 1:24pm

    Hello, several days ago i created a ticket with requested information on functionalities and whether you support them. Have not heard the answer since. It is very crucial and I need to know whether you are willing to support me and have me as a customer. 

    Kind regards.

  •  5
    Mindaugas replied
    March 14, 2023 at 3:09pm

    Okay, got my reply on another ticket, all good, usual answer time is around 2 days, which is completely normal. 

  •  2,576
    Aleksandar replied
    March 15, 2023 at 9:19am

    Hello Mindaugas.

    We're sorry for the delay.

    Usually, it takes 1 - 48 hours to respond to a ticket, but that depends on a lot of factors:

    • How many tickets did we receive;
    • The day you submitted the ticket (we work from 09 - 17:00, CET, business days (no weekends yet), so posting a ticket on a Friday or on Monday can take a bit longer because we still have older tickets to respond to before we get to yours;
    • Unforeseen circumstances (like in this case) where one of our agents is sick, and the rest of the team needs to handle his tickets also.

    Once again, we apologize for the delay. We're glad to hear you received a response on your other ticket but please don't hesitate to reach out to us if you have any other questions.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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