Hello, several days ago i created a ticket with requested information on functionalities and whether you support them. Have not heard the answer since. It is very crucial and I need to know whether you are willing to support me and have me as a customer.
Usually, it takes 1 - 48 hours to respond to a ticket, but that depends on a lot of factors:
How many tickets did we receive;
The day you submitted the ticket (we work from 09 - 17:00, CET, business days (no weekends yet), so posting a ticket on a Friday or on Monday can take a bit longer because we still have older tickets to respond to before we get to yours;
Unforeseen circumstances (like in this case) where one of our agents is sick, and the rest of the team needs to handle his tickets also.
Once again, we apologize for the delay. We're glad to hear you received a response on your other ticket but please don't hesitate to reach out to us if you have any other questions.
Hello, several days ago i created a ticket with requested information on functionalities and whether you support them. Have not heard the answer since. It is very crucial and I need to know whether you are willing to support me and have me as a customer.
Kind regards.
Okay, got my reply on another ticket, all good, usual answer time is around 2 days, which is completely normal.
Hello Mindaugas.
We're sorry for the delay.
Usually, it takes 1 - 48 hours to respond to a ticket, but that depends on a lot of factors:
Once again, we apologize for the delay. We're glad to hear you received a response on your other ticket but please don't hesitate to reach out to us if you have any other questions.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
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