I'd like to cancel and get a refund. I've had nothing but problems since the beginning, gave it another go but the communication from Amelia has been terrible and I've run out of patience. You guys really need a customer service solution.
Really sorry to hear that you feel that way about our service.
Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:
If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.
I bought this license on 27th January and I have had nothing but problems since then. How can someone cancel within the 15-day cooling off period when it takes twice as long to get a response from support? I haven't received responses to any of my emails even after creating an admin account for you with email [email protected]
It's totally unfair to expect customers to cancel within 15 days when you won't get back to their support requests.
It literally has never worked for me and I have tried it TWICE. The first time I got a refund no problem, and I tried it again following updates and bug fixes that you had implemented. It's a complete scam.
Really sorry to hear that you feel that way about the plugin I have submitted your refund request and you will receive your money back in the next 5-7 business days.
Please let me know if you have any other questions.
I'd like to cancel and get a refund. I've had nothing but problems since the beginning, gave it another go but the communication from Amelia has been terrible and I've run out of patience. You guys really need a customer service solution.
Hello Lorraine,
Really sorry to hear that you feel that way about our service.
Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:
If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Uros,
I bought this license on 27th January and I have had nothing but problems since then. How can someone cancel within the 15-day cooling off period when it takes twice as long to get a response from support? I haven't received responses to any of my emails even after creating an admin account for you with email [email protected]
It's totally unfair to expect customers to cancel within 15 days when you won't get back to their support requests.
It literally has never worked for me and I have tried it TWICE. The first time I got a refund no problem, and I tried it again following updates and bug fixes that you had implemented. It's a complete scam.
Hello Lorraine,
Really sorry to hear that you feel that way about the plugin I have submitted your refund request and you will receive your money back in the next 5-7 business days.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables