We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3301965
Switch registration from dev-site to live site
Closed

Comments

  •  1
    Mattias started the conversation
    March 14, 2023 at 8:57am

    Hi

    We have had wpDatatables registered on oour development site for some time, ogbeta.beginit.se. It is now time to switch over to the live site, osbyglas.se. I have deactivated registration on the dev-site. It says "0/1 Domains in use" on your managae domains site. But it will not register itself on the live site. It says an errpr occured. What is wrong?

    Regards  Mattias C

  •  1,894
    Miloš replied
    March 15, 2023 at 2:40am

    Hi, Mattias.

    This could be an issue with the SSL certificate on your site.

    There is a workaround for this issue.

    You can edit a PHP file on your FTP in the plugin folder, with any text/code editor.

    This is the path of the file :

     ../wp-content/plugins/wpdatatables/controllers/wdt_admin_ajax_actions.php

     around line 1089 ( during updates the exact lines of code change, so i recommend searching  for string "curl_setopt" with CTRL+F"), you will find this line of code:

    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);

    then add this below that :

    curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, 0);
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, 0);

    in the end it should look like this :

    4594731436.png

    And it will bypass the SSL issue, and activate the license. 

    Please note, though, that if you migrate the site in the future, and the SSL certificate is not updated, you'll need to add this line again.

    -

    Let me know how it goes?

    Thank you


    Kind Regards, 

    Miloš Jovanović
    [email protected]

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  •  1
    Mattias replied
    March 15, 2023 at 9:08am

    Hi

    I was not expecting an error in the source-code. I thought there was something in your records blocking.

    I modified as you described, see attachment. But I can see there is an error somewhere. Because tha ajax request gets an 500 response. Se the other attachment.

    The development site is an old copy of the live site. It worked nice when I installed and activated the dev-site some time ago (previous year). There have been several updates of your wpDataTables since then on the dev-site. I installed wpDatatables on the live site maybe a month or so ago. There should not be a big difference between the sites.

    It still doesn't get registered. There are no known issues with certificates or any other on the live site.

    Regards Mattias

  •  1
    Mattias replied
    March 16, 2023 at 10:18am

    Hi again

    Can I manually upgrade to latest version to fix any code-updates, like the one you proposed. And then try to activate after that?

    Regards Mattias

  •   Miloš replied privately