We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3301047
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Comments

  •  1
    Ellie Doyle started the conversation

    We only need one category so I set up our Amelia booking page with the short code, [ameliacatalog category=1]  as suggested. Unfortunately, the color of the tiles does not match our branding color of green. How do I change the colors for this?

    Thanks.

    Ellie

  •  2,576
    Aleksandar replied

    Hello Ellie.

    Colors can be changed through the Customize section.

    If you're using the [ameliacatalog] shortcode, you need to use the Customize 1.0 section and select the "Catalog Booking Form" from the drop-down menu.

    If you're using the [ameliacatalogbooking] (new) shortcode, you need to use the Catalog Booking Form 2.0 section in Amelia/Customize.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

  •  1
    Ellie Doyle replied

    Hi Aleksandar,

    Thank you for that info. It was helpful. Unfortunately, I am still having trouble configuring Amelia for our bookings. We only have one category with 3 services. Following the info I got from your website, I tried using Booking Forms 1 so my customers would not have to select a category with the shortcode [ameliabooking category=1]. I liked the way that looked with three tiles across on the desktop for my 3 services. Unfortunately, the color or the calendar does not change even when the color is changed in the configuration. Also in that version, each service is configured for a maximum of 12 people but, that is not reflected in the last two services in the pull-down menu for "How many additional people in your party." It only shows 2 or 3. The drop-in service is fine.

    Since your email below, I thought I would try the new booking form.  So I added the shortcode to my test page. Tried with and without the category=1. My customers still need to click on the category before they get to the services. How do I fix or change this? Not only that the number of additional people in the pull-down for the two parties is still 3 or less.

    I'm sure I am missing something here.

    Link to our test page:   https://www.hestiacreations.com/amelia-test-page/

    Thank you.

  •  2,576
    Aleksandar replied

    Hello Ellie.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

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