We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
My customer wants to book entire days for car service. But if the employee has a registered break, it is not possible to book a 8hours-service.
The customer should not have to choose the employee cause it's not important, so I'ld like to avoid having to employees, one with break and the other without.
Hello Linda,
Thank you for reaching out to us.
This is how Amelia is designed. Services can not work without employees. You can guide the employee choice on the booking form in customize section like this
But you must create them and assign them to the service. Also if you have set the break for them the customer can not book this 8 hours service since the employee work hours are not in one part, they do not work 8 hours straight. So if you want to offer 8-hour service you need to set your employee work hours on one part for example from 8 to 16. This is how Amelia is designed and this is how it works.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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