There is only 1 service offered on this website. The service lasts for 2 hours.There are 4 sessions per day for this service allowing 8 people to use the service at 1 time with 1 employee only.
I am having an issue when adding appointments from the back end. I add a customer to 1 session and that works fine. But when I add a different customer to the same session it won't allow me - the time slot is not available. I assume it is the settings but I have tried everything.
In the attached example a booking was made from the backend for the 24th at 10 am for Joy Graham. I then tried to add another booking for a different person on the same date and time and there was no option to choose 10am.
This is because you are creating a new appointment for that customer and since this time slot is already booked you can not create a new one in that time. So since this is a group appointment you need to click on that appointment that is booked and then edit it and just add a new customer that you want to that appointment. And that is it.
Hi
There is only 1 service offered on this website. The service lasts for 2 hours.There are 4 sessions per day for this service allowing 8 people to use the service at 1 time with 1 employee only.
I am having an issue when adding appointments from the back end. I add a customer to 1 session and that works fine. But when I add a different customer to the same session it won't allow me - the time slot is not available. I assume it is the settings but I have tried everything.
In the attached example a booking was made from the backend for the 24th at 10 am for Joy Graham. I then tried to add another booking for a different person on the same date and time and there was no option to choose 10am.
Attached files: Screen Shot 2023-03-10 at 1.09.15 pm.png
Screen Shot 2023-03-10 at 1.10.10 pm.png
Hello Joy,
Thank you for reaching out to us.
This is because you are creating a new appointment for that customer and since this time slot is already booked you can not create a new one in that time. So since this is a group appointment you need to click on that appointment that is booked and then edit it and just add a new customer that you want to that appointment. And that is it.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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