I'm trying to add a new user, but encountering issues.
It won't let me because it says user has another user using same email.
When I try to delete old users it's giving this error: 2 Employees could not be deleted because of the future appointment
The plugin will not load the user profiles to allow me to change email of old users.
Will also not load appointments tab to allow me to check future appointments, there shouldn't be any.
I have tried deleting the plugin including ticking the box to delete all tables and data and when I re add the plugin the users remain and the same issues are happening.
You have an employee that is using this mail. And that employee has appointments booked in the future. So, you need to delete those appointments for that employee, then you can delete the employee, and go to WordPress user and delete that user with this mail. After that, you will be able to create a new user with that mail.
As far as I can see, none of the previous users are using that email address. It won't let me load their profiles or delete them, and it won't load the appointments tab to delete any future appointments (but I'm also sure there aren't any).
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I'm trying to add a new user, but encountering issues.
It won't let me because it says user has another user using same email.
When I try to delete old users it's giving this error: 2 Employees could not be deleted because of the future appointment
The plugin will not load the user profiles to allow me to change email of old users.
Will also not load appointments tab to allow me to check future appointments, there shouldn't be any.
I have tried deleting the plugin including ticking the box to delete all tables and data and when I re add the plugin the users remain and the same issues are happening.
Hello Nicola,
Thank you for reaching out to us.
You have an employee that is using this mail. And that employee has appointments booked in the future. So, you need to delete those appointments for that employee, then you can delete the employee, and go to WordPress user and delete that user with this mail. After that, you will be able to create a new user with that mail.
Hope this explains it.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hi Marko
As far as I can see, none of the previous users are using that email address. It won't let me load their profiles or delete them, and it won't load the appointments tab to delete any future appointments (but I'm also sure there aren't any).
Hello Nicola,
Thank you for clearing that up.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables