We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
This customer added an EXTRA which costs £1 (as per screenshot)
However, this £1 was NOT added to the basic price of £10.
Please look into this and let me know why not.
Thanks
Phil
Hello Phil,
Thank you for reaching out to us.
It looks like the extra was not added, can you please tick the box next to the extra and check if it was added to the price?
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Thanks for your quick reply.
In hindsight, I can see that all bookings have this greyed-out extra, so it would seem that the user did not select the extra as you suggested.
Thanks
Phil