We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Once I get to the select time section, if I try click the time straightaway it doesnt receive my click/select a time - only after I have pressed it around 3 times does it select the time.
I believe it is because all the times are loading still and only when all the times have fully loaded does it allow for the user to click
The issue never happens on desktop - just mobile on Chrome and Safari
Please help :)
I think this post is the same issue?
https://tmsplugins.ticksy.com//ticket/3001358/
Hello Tom,
Thank you for reaching out to us.
This has been resolved for the 6.2 updates of the Amelia plugin.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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This is still happening.
I think it is something to do with the database.
When I wipe the database clean - it works well again?
SOLVED
I change the default time slot from 5min to 45 mins
I think you need to set this as standard and do not go below it because it causes issues with not being able to click times
Hello Tom,
Glad to hear that it works fine now.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables