Hello Juliette,

Thank you for reaching out to us.

When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding.

1. First problem, customer accounts. Some customers do not receive the link to their email address to create an account even after several attempts. What can explain this? - If only some customers do not get the link then the issue can be to their mail or security settings. And we can not influence this.

Also if you are using PHP mail then it go to spam so we advise to set SMTP instead. 

But if no customer receives the link some thing is not set up properly. The customer panel placeholder must be set in for example appointment approved notifications so that they can log in and ser password after the first booking.

And then in customer panes access you need to set the same placeholder in order for them to be able to reset password

2.

Another problem is that my client sometimes wants to manually add offers to her clients. When she does this in Services > Packages > Manage Packages > Book Package and adds a client, she cannot then add another client on the same offer on the same day when her course capacity is 10 people. How to solve the problem ? - Unfortunately, currently, this feature is not built-in in Amelia. At this time you can not add customer to existing appointment that is part from a package. At this time only customers can book this from a customer panel.

But we plan to add this option in near future but we do not have eta at this time.

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day.