We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We are using wpTableData Lite. The Plugin "wpDataTables - Tables & Table Charts" has a security vulnerability. Are you aware of this? We are having to disable the plugin as we have had some recent attacks. SEE ATTACHED
Hi, Robin.
The vulnerability was found in the full version of wpDataTables v3.4.1, so all premium versions before that can be affected.
Lite version does not have these functionalities (such as SQL based tables),
so Lite version was never affected.
Those reports are not related to the Lite version, but they can be reported in the lite version because the resources where this information about themes or plugins vulnerabilities are stored are generated by the theme or the plugin slug.
Those slugs are the same in both lite and the full version, and because of that, you get those notifications.
The important thing is that there’s nothing to worry about. Newer versions of the wpDataTable premium don’t have these issues, ( the latest one is 5.4)
and Lite versions never did.
Unfortunately, until wpDataTables Lite goes above version 3.4.2 these reports will indicate a false positive. The lite and the full version have the same slug (wpdatatables), and that’s why the security plugins can’t differentiate between the versions.
I hope this helps, do let us know if you need any further assistance.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Thank you for the explanation and quick reply. Relieved to hear we can keep our tables with wpDataTables.
Hi, Robin.
You're welcome, i am happy to advise.
Please don't hesitate to open new tickets for anything else that comes up, we will do our best to answer.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
You helped me back in March and I’m needing to follow up with a question from our SEO support team. Can you review the below message and confirm that what you said in March still applies?
Attached files: Screenshot 2023-06-13 142516.png
Hi, Robin.
Sorry for the waiting time.
-
Yes, in regards to these false-positive reports that get thrown by Security Plugins,
unfortunately it is still the same.
-
Until wpDataTables Lite goes above version 3.4.2,
(current Lite version is 2.1.60)
these reports will keep indicating a false positive.
The Lite and the full versions of our plugin have the same slug (wpdatatables),
and that’s why the security plugins can’t differentiate between the Lite and Premium versions.
The Lite Version does not have an SQL Query feature,
so the Lite version was never affected by this,
this is just a vulnerability issue that was present in the premium version v3.4.1 of our plugin.
I hope this helps, do let us know if you need any further assistance.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables