Hello Afiriam,

Thank you for reaching out to us.

Can you please provide me with a screenshot of the issue that you are dealing with?

Looking forward to your reply.

Hello Afiriam,

If you see this screen, that means that you still have the Lite version of the plugin installed:

The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin.

You can download the full version by logging into our store with the credentials you received when you purchased the plugin via e-mail.

If you already configured Amelia, don’t worry about your data. It is saved in the database, and it will be there after you install the full version.

Hello Afiriam,

If you want, I can do it for you.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Afiriam,

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

Hello Afiriam,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

We can go through the refund process, I just wanted to check with you if you want me to perform checks and assist you with resolving this issue.

Looking forward to your reply.

Hello Afiriam,

I was unable to log into the credentials you provide me with.

Can you please provide me with the updated credentials and I will provide you with an update on this?

Looking forward to your reply.