We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When a new user books an appointment, there should be a confirmation and a link get send out, that directs the new user to the login of the customer panel or the customer panel directly. However, I get a mail with a logon to the wordpress backend and a wp user is automatically added.
This is not what should happen according to documentation and is not my intention. I want to point the customer directly to the customer panel where he can edit his bookings. I don´t want every customer to become a WP user.
Hello Felix,
Thank you for reaching out to us.
For that purpose, you can add the %customer_panel_url% placeholder to the appointment-approved notification template.
In regards to the automatic WordPress new user email sent, please check the following article.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
This is still the case, there is no solution to stop sending emails to users from wordpress. The article you linked, did not help. I had a workaround that worked for some time, but does not anymore.
In addition to the constant update problems I will switch to a different plugin if Amelia is not able to fix it.
I don´t know how other Ameliausers work like this, but it looks totally unprofessional in my opinion if a User books an appointment they get 2 Emails, 1 for their appointment and 1 for my wordpress backend, that they should have no business with at all.
DId you develop a solution in the meantime or is it just this way and will stay like this in future too?
Hello Felix,
The issue is that this is a default WordPress feature and there is no option to change it from our end, as WordPress, by default, sends a new user email when the new WordPress user has been created.
Can you please look at the following article as this has helped many of the users in the past?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables