We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I think someone sent out a phishing email with your branding?
This is what the email says:
Update for Plugin is Live!
We're reaching out to let you know that the new update for your Notice: Trying to get property 'description' of non-object in /var/www/store.tms-plugins.com/public_html/api/templates/release.inc on line 311 is now available.
This means that has never been better. We continuously strive to make our product better and deliver the most value for users. In order to see all the improvements we made, including new features and bug fixes, please update your plugin by downloading it from the button bellow.
También recibí ese mismo email y también me ha resultado extraño.
Ahora me aparece una actualización 5.4.
¿Es correcta?
How did they get our emails?
No sé si estas capturas son útiles.
I just received another one with the same message
Hi, Orly and Óscar.
We have checked, and we can confirm that this is indeed an Email sent by us,
thanks for bringing this to our attention. The AWS server we used needed to update the PHP version and this caused these notices.
Our developers fixed it, but a certain amount of emails were already sent and we can't revert that, unfortunately.
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@Orly, can you please tell us, in the second Email you received, does it show the same, along with those "notice errors" on top, or just the main, intended content?
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes, It shows the same message.
Hi, Orly.
Thank you for confirming that.
Our developers are still checking everything.
It seems that everyone who got this Email today is going to get it with these notices,
we apologise for that inconvenience once again,
but going forward, for future Emails it should be fixed.
Thank you again for bringing this to our attention.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables