We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I've tried several times to set up notification emails, but they always go blank (in both Amelia and Trafft). Even after I've saved it, everything gets erased.
Also, some emails get copied from another section, for example. I set up notification for appointments cancelled, but the same was copied for appointments rescheduled, whereas I had already set that, but it got overwritten.
This is concerning!
I checked with my hosting provider, and we found that this was happening only on Google Chrome Browser, whereas on Edge, this error was not there.
What could be the reason behind this?
Hello Sushant,
Thank you for reaching out to us.
To be honest this is the first time that we hear about this issue. We can test this on different browsers if you wish.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Would like to add one more thing,
My GCal slots are busy till 13-Mar-2023, but it shows open from 09-Mar in Amelia.
When I try to book, on the last step of payment, it gives the message that the time slot is not available.
When I book for March 15, at the last step of payment, it gives a payment error for PayPal.
Hello Sushant,
Thank you for providing us with the admin credentials.
In regards to the PayPal issue, do I have your permission to change the payment mode to sandbox so I can test it out?
Can you please test out the Google Calendar issue now and let me know if it works or not?
As we could not replicate the notification issue, can you please provide us with the screen recording of this issue?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Sure, you can try in Sandbox.
G Cal issues seem to be resolved.
https://video.innermystics.com/conversations/115b11e3-7109-5d9f-83d3-ae656e3b7dee
Please find a video of notifications getting automatically disappearing just by checking.
Hello Sushant,
I could not replicate the notification automatic deletion issue, can you please let me know if you have any grammar checker on your browser?
The issue with PayPal is that the "Currency is not supported".
Please let me know if you have any other questions.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables