Hello again Snezhana,

Thank you for reaching out to us.

We have just checked in in the system and we can see that other users downloaded the plugin without any issues. So we do not have any issues on our store. But we are sorry for the inconvenience and we have sent you the full version of the plugin in your other ticket. WordPress functions in this way and you can not just upgrade the plugin form lite to full buy clicking on it you need to install it first. 

For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.

We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!

If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!

Thank you for your understanding!

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day.