We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I'm having a rare issue, suddenly ".csv" files are not allowed, but even ".csv extension" is not listed in the upload file browser, as you can see in attached image, but yesterday I could upload it without any issue.
Edited: Forgot to mention, the file is 1 kb.
The only thing I did today is activate the Multisite feature of WordPress.
Thx
Hi, Kelvin.
Sorry for the waiting time, we had a break over the weekend.
-
This error means that there are some specific HTML tags within your .
CSV file that triggers this error.
It is not allowed on WordPress functionality to import some HTML tags for security reasons.
A workaround for this, to allow the majority of the HTML tags, is to add the following line to your wp-config.php file:
Just to note, this restriction comes from the WordPress core itself.
The reason behind these restrictions is to prevent security issues due to file uploading vulnerabilities.
The accidental or purposeful upload of malicious executable files could do permanent damage to your site. Others can give hackers access to your site or your server.
Let us know if this helps.
Kind Regards,
Miloš Jovanović
[email protected]
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