We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
My team recently purchased the Amelia Booking Wordpress plugin from the Envato marketplace. We received a purchase code. However, when we try to activate the plugin in Wordpress using the purchase code, we receive an error saying that the code is either invalid or expired.
When we try to activate using the Envato API, the plugin says it is activated momentarily. However, we do not see the "Packages" feature anywhere. Then, when we return to the activation settings, it is no longer activated. We're not sure what the issue is.
Hello Andrew,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
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