We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I make use of the option to make events recurring. I have approximatly 20 events that recure every week through the whole year. I noticed that every recurrence of an event gets stored as a new entry in the database. Of course this generates a lot of entries in my database wich slows down the website immensly. Do you have a tool to remove expired event posts from the database? I cannot remove them manually each time. Also it woud be favourable if you could change the way recurring events get posted to the database and to only make one entry ein the db for every recurring event.
kind regards,
Susann
Hello Susann.
Thank you for reaching out to us.
This is how recurring events are handled - as separate events. Please check out this article about the difference between recurring and multi-day events.
At the moment, there's no way to bulk-delete events in any way other than manually (canceling the events first, and then deleting them), but our developers are working on that, so hopefully, you'll be able to delete past events with more ease soon.
The events are not that heavy for the database, though, as 1 event is approximately 3 - 5KB, so it would take around 200 - 300 events to build 1MB of data in your database.
Kind Regards,
Aleksandar Vuković
[email protected]
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