We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I am working for a client who has already an exciting Amelie booking systeem. I am transferring the data for the new website. (I did in manually)
I exported and imported the clients into the new website, but after this. The whole Amelia Back-end is a mess.
- Appointments are not showing in the calendar, while it says 80 appointments
- Appointments are not editable, screen keeps loading
- Calendar dates are from 00:00 until 00:00, while working ours are from 10-18
- On the dashboard it is mentioning a clients name instead of my name
Could you help me a.s.a.p
Kind regards,
Amber
Hello Amber,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
Thanks for responding.
I understand the fastest way is to get you a admin log-in but I'm not going to do that. The client I am working for is a obstetric practice, so as you may know there is confidential client information there. Hope you understand.
Could you tell me what I am looking for?
This is what I also noticed yesterday after sending the previous message:
Hello Amber,
Thank you for reaching back out to me.
Can you please let me know if there is any customer that has the same email as the admin user with which you are logged into the back-end?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables