We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
i had a ticket in the past (solved by Milos, regarding the same topic). Maybe you can help one the same topic once again. But seem to be another reason.
Our site has been hacked this week and we have setup a new installation and connect with the old database - uploading the old wp-config.php. That worked well and nearly anything works again and we see also the old booking and customer data.
But neither our customers nor our employees get emails with booking confirmations. I think the reason will be different not the multi language mistake we did last time. All services are connected with our employes.
Could you please help?
Found the mistake by myself.
Due to the hack we changed also the email passwords but did not update this in the settings for notifications for the SMTP Server. Please close the ticket.
Hello Andreas,
Thank you for reaching out to us.
We are glad to hear everything is fine now and we will close this ticket.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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