Hello, I'm not sure why Amelia is not taking payments through Stripe. I just went to Stripe's website and it says I am confirmed but when I go through the motions of setting up an appointment on my site, it says that payment will be collected on site. Most of my appointments will be through phone or chat, and I would like the total amount to be collected at setup.
I thought I had it figured out, but it's still not allowing me to make them pay in advance. I don't want to worry about taking payments over the phone or chat, which is a big part of the reason I got this service. I'm sure I'm missing something but I'm not sure what. Here is a screenshot.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I removed the deposit on one of my listings (the 20 minute chat listing) but it still doesn't force the person to pay right away when making the deposit. It gives them the option to click on "I want to pay the full amount" but doesn't force them to pay the entire amount (what I want) or even to force a deposit with the deposit button removed. I can't move forward with making the appointment without at least inputting my credit card (which is good) but they need to pay in advance or this service does not work for me.
I am so very sorry to say that it still gives the option to pay later. Is there no way to remove that option and only have the option to pay when the appointment is set? Otherwise, it's just basically the same as someone messaging me saying they want an appointment but not paying anything.
Yes, thank you, it is fixed for that particular appointment. Can you tell me how I can do that to the rest of my listings? (and future listings so I don't have to bother you.)
The issue is that you have set the deposit amount to be the same as the price of the service. So, I would suggest that you either disable the deposit or set the deposit amount that is lower than the price of the service.
Please let me know if you have any other questions.
Hello, I'm not sure why Amelia is not taking payments through Stripe. I just went to Stripe's website and it says I am confirmed but when I go through the motions of setting up an appointment on my site, it says that payment will be collected on site. Most of my appointments will be through phone or chat, and I would like the total amount to be collected at setup.
Can you please help me?
Thanks so much,
~Christina
Hello Christina,
Thank you for reaching out to us.
Can you please provide me with a screenshot of the issue that you are dealing with?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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I believe I figured it out. Sometimes things just are not as intuitive as we'd like them to be. But I appreciate your responsiveness and your help!
Hello Christina,
Glad to hear that the issue has been resolved.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I thought I had it figured out, but it's still not allowing me to make them pay in advance. I don't want to worry about taking payments over the phone or chat, which is a big part of the reason I got this service. I'm sure I'm missing something but I'm not sure what. Here is a screenshot.
Thanks again!
Attached files: Screenshot 2023-02-21 083154.jpg
Hello Christina,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Christina,
I can see that you have set the deposit amount to be the same as the price of the service.
For that purpose, you can simply remove the deposit since it is the same amount.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I removed the deposit on one of my listings (the 20 minute chat listing) but it still doesn't force the person to pay right away when making the deposit. It gives them the option to click on "I want to pay the full amount" but doesn't force them to pay the entire amount (what I want) or even to force a deposit with the deposit button removed. I can't move forward with making the appointment without at least inputting my credit card (which is good) but they need to pay in advance or this service does not work for me.
Attached files: Screenshot_20230224_115048.png
Hello Christina,
It looks like it works fine now, can you please test it out now and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I am so very sorry to say that it still gives the option to pay later. Is there no way to remove that option and only have the option to pay when the appointment is set? Otherwise, it's just basically the same as someone messaging me saying they want an appointment but not paying anything.
Attached files: Screenshot_20230227_050035.png
Hello Christina,
This is how it looks from my side.
Can you please clear the cache and test it out again?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
Yes, thank you, it is fixed for that particular appointment. Can you tell me how I can do that to the rest of my listings? (and future listings so I don't have to bother you.)
Thanks so much!
~Christina
Hello Christina,
The issue is that you have set the deposit amount to be the same as the price of the service. So, I would suggest that you either disable the deposit or set the deposit amount that is lower than the price of the service.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables