We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3236415
AMELIA PACKAGES BOOKING FORM
Closed

Comments

  • Sagunt Reviu started the conversation
    February 20, 2023 at 4:06pm

    Hi there I've got some questions for you...

    1) Is it possible in packages form don't show any teacher? I mean just to choose the language that want to learn but not the teacher. See: https://academiapp.es/ 

    2) In Student page is ok to book a language class but in order to book packages lessons not. Look the images attached. In the first ones, is it possible to show categories and not al the classes that you can book? I mean VIRTUAL LANGUAGE LESSON with ZOOM and  LANGUAGE PRIVATE LESSON in our language school. is that possible?

    3) In the second photo attached we have more questions... A lesson (Valenciano Presencial) it's preselected and we cannot change it! Also, we would like to hide teachers available. Is it also that possible?

    Thanks for your help and your time.

  •  2,576
    Aleksandar replied
    February 21, 2023 at 1:07pm

    Hello there.

    Thank you for reaching out to us.

    1. I can't access the booking form on this page. It continues to load, but in the console, there's a 423 error with this message:

    2223768629.png

    Maybe you need to whitelist Serbia, so I can access it?

    At the moment, there's no way to hide the employee selection when packages are offered, but maybe I can find some CSS for you as soon as I'm able to see the booking form on your page.

    2. The package displays all services that are included in the package. Which booking form are you using here, and which shortcode is being used?

    3. The "Valenciano - Presencial" is the first service in the package, and it's there for customers to know which service they are booking when they select the date and the time. As they move on, they will be shown other services. As mentioned in #2 - the list on the left is the list of services offered in the package, so as long as this package contains all those services, they will be shown.

    Removing employees from the form may be possible with some custom CSS, but again, I'd need to access the form on your website, so I can take a look.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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  •   Sagunt Reviu replied privately
  •   Aleksandar replied privately