Hello Namika,

Thank you for reaching out to us.

ICS is sent for the appointment, and when the package is booked, a "Package Purchased" notification arrives. ICS is sent only for subsequent bookings when appointments are booked from the panel. This is how it works for now.

I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/

Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello Namika,

We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.

Hello Namika,

We just got the feedback from our colleagues and they have told us that the same as I have mentioned already ICS is sent for the appointment, and when the package is booked, a "Package Purchased" notification arrives.

So ICS is sent when an appointment is booked, not when a package is booked. 

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello Namika,

Let us try this

1. Your customer buys a package - But there is no ICS to be sent. Amelia does not send ICS for this

2. When they book the appointment they will get ICS

3. Package purchase is just a purchase of several appointments that are not booked yet - Amelia does not send ICS for this

4. When they book an appointment (after the purchase of a package they need to book an appointment so that they can attend the appointment) for an appointment (not the package) they will receive the ICS.

Hope this helps. 

Hello Namika,

Unfortunately, we do not have information on when or even if this option will be added for packages. At this time we do not have such plans since we are working on a lot of new option and a complete redesign of Amelia already.

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello again,

Currently, ICS files for appointments are not sent in package purchased notifications. The only way you can possibly achieve this is for the customer to purchase a package first without any booking any appointments and then to book appointment is customer panela. Because then you would send ics in the approved appointments notification (if the option is included in the settings). There is no other way to do it if this option does not suit you then we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature development is greatly influenced by the number of customer requests received. By participating and expressing your support, you contribute significantly to the potential expedited implementation of this feature.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.