I am using 1 zoom pro account to link all my employees with the same user. When I create the appointment, everything goes fine and a meeting is scheduled in my zoom account.
Let's assume
Appointment Creation Time: 10 AM
Appointment Time: 6 PM
The link displayed in the employee panel for Zoom Meeting works fine. My employees are able to join the meeting without logging into Zoom as I have enabled participants can join before the host.
It works for some hours(maybe till 2PM) and the employees are able to join when we test.
But after some time, the same zoom link for the same appointment just stops working. It starts giving me the error "If you are the meeting host, sign in to start the meeting"
The start_url of a meeting is a URL using which a host or alternative host can start a meeting. The expiration time for the start_url field is two hours for all regular users. For custCreate meeting hosts i.e the users created using the custCreate option via the Create Users API), the expiration time of the start_url field is 90 days from the generation of the start_url.
As i create an appointment from the backend, the zoom link that is assigned in the employee panel contains "zoom.us/s/meetingnumber" . Can we instead have zoom.us/j/meetingnumber?pwd=" link
Thank you for reaching out to us and for your patience.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I have scheduled a new appointment to test it. But I still see the same "/s/meetingid" link in the panel. So I am still a little skeptical. I will confirm back to you in some time.
Can you please let me know the changes that you have made so that I can push the changes to the live site as well?
Thanks for the update. Is there any option to change the Start Zoom Meeting Link for the host? By default, it assigns a link. Is it possible to change it?
I have discussed this with Zoom and they said that you can again call the get API to get a new link. So I am planning to create a cron job that will run every 2 hours and get the meetings scheduled for the next 2 hours and update the meeting links.
So can you please help me with the below information?
Any object/method/shortcode/table that I can use to get the amelia meetings scheduled for the next 2 hours?
Any object/method/shortcode/table that I can use to update the Zoom Host URL of the meeting
Hi,
I am using 1 zoom pro account to link all my employees with the same user. When I create the appointment, everything goes fine and a meeting is scheduled in my zoom account.
Let's assume
Appointment Creation Time: 10 AM
Appointment Time: 6 PM
The link displayed in the employee panel for Zoom Meeting works fine. My employees are able to join the meeting without logging into Zoom as I have enabled participants can join before the host.
It works for some hours(maybe till 2PM) and the employees are able to join when we test.
But after some time, the same zoom link for the same appointment just stops working. It starts giving me the error "If you are the meeting host, sign in to start the meeting"
Just read this somewhere on Zoom
Could this be the cause of the issue?
The start_url of a meeting is a URL using which a host or alternative host can start a meeting. The expiration time for the start_url field is two hours for all regular users. For custCreate meeting hosts i.e the users created using the custCreate option via the Create Users API), the expiration time of the start_url field is 90 days from the generation of the start_url.
As i create an appointment from the backend, the zoom link that is assigned in the employee panel contains "zoom.us/s/meetingnumber" . Can we instead have zoom.us/j/meetingnumber?pwd=" link
Hi Team,
Can I get a reply here? It is causing significant delays and we need to deploy the solution for a customer.
Hello Mona,
Thank you for reaching out to us and for your patience.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi Uroš,
Did you get a chance to check this
Hi Team,
Any update on this? I have to deploy the solution to the customer site and this is causing the delays
Hello Mona,
Thank you for your patience and admin access.
Can you please test it out now and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi
I have scheduled a new appointment to test it. But I still see the same "/s/meetingid" link in the panel. So I am still a little skeptical. I will confirm back to you in some time.
Can you please let me know the changes that you have made so that I can push the changes to the live site as well?
Hi
It is still not working. I am still facing the same issue
Hi Team,
Can you please update me on this?
Hello Mona,
Thank you for the update on this.
I have passed this issue to our developers and will provide you with an update on this as soon as possible.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Team,
Any update on this?
Hello Mona,
There is currently no update, but I will let you know as soon as possible.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi Uroš,
Is there any update on this? This is causing a significant delay for the client.
Hello,
Our developers are currently working on this.
I will provide you with an update on this as soon as possible.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Mona,
At the moment, this is how it works with the Zoom integration and Amelia does not create Zoom meetings, but rather uses Zoom API to create those.
We will work on improving the Zoom integration in the future, but at the moment, this is how it works.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi Uroš ,
Thanks for the update. Is there any option to change the Start Zoom Meeting Link for the host? By default, it assigns a link. Is it possible to change it?
I have discussed this with Zoom and they said that you can again call the get API to get a new link. So I am planning to create a cron job that will run every 2 hours and get the meetings scheduled for the next 2 hours and update the meeting links.
So can you please help me with the below information?
Hello Mona,
Thank you for reaching back out to us.
I will have this passed on to our developers and will provide you with an update on this as soon as possible.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello Mona,
Thank you for your patience.
Here is a video that should work for this purpose:
Please let me know if it does or does not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Thank you so much Uroš. This is more than I expected. I would try this and come back to you with the results.
Really appreciate your efforts.
Hello Mona,
Glad to be able to assist you.
Looking forward to your update.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello Mona,
Here is an updated code for this purpose that should work:
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Thanks. I will be testing this over the weekend.
Hello Mona,
Glad to hear that. Let me know how it goes.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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