Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
Hi,
I'm trying to understand how Amelia handles cancellations. From what I can tell, if a booking is part of a package, when it is cancelled it returns to the pool of available bookings (see attachment). This allows the customer to re-book that appointment themselves on the front end.
However, if an appointment is not part of a package, when it gets cancelled, it simply gets marked as "cancelled". There is no way for the customer to re-book this appointment by themselves. It can only be done now from the back-end.
Is this correct or am I missing some functionality here?
Kind regards,
Sebastian
Hello Sebastian,
Thank you for reaching out to us.
That is right, that is how it works at the moment as the canceled appointments cannot be uncanceled by the customer.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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