As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I paid to change from lite to basic. I have followed all of the recommended steps (deactivating and deleting lite) installing the new version (it says) deactivating and reactivating Amelia, but the upgrade area is still greyed out. I have done this several times and I am getting very frustrated with this This really should be much more simple and easy to do.
I am going to follow the youtube video on how to do this, and hopefully that will work because your online written instructions do not.