I paid to change from lite to basic. I have followed all of the recommended steps (deactivating and deleting lite) installing the new version (it says) deactivating and reactivating Amelia, but the upgrade area is still greyed out. I have done this several times and I am getting very frustrated with this  This really should be much more simple and easy to do. 

I am going to follow the youtube video on how to do this, and hopefully that will work because your online written instructions do not.