We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I've submitted a ticket about being unable to create a table linked to an existing datasource, but it appears that I can't create table at all. This is a screenshot of MySQL table dialogue - "Create the table" button is unresponsive...
incompatibility with SVG support plugin was causing this issue
Hi, Aleksandar
Thanks for reaching out to us.
We had two other users so far that reported a similar conflict with the SVG plugin,
which causes slightly different issues for couple other users, but basically, the inability to create tables / use dropdowns/ column settings/ modals, in other words, not being able to properly fully use our plugin is the issue.
When a conflict like this happens, if using this plugin is not crucial for you, you can try to find another, alternative plugin that does not have a conflict with wpDataTables,
and if you do, that can be a solution.
The other users have disabled that plugin and decided not to use it.
-
Or, if you need to use this plugin combined with ours, our developers can try to debug the conflict,
but you would need to send us a duplicated version of your site, because when i install the SVG support plugin, i am not able to reproduce any issues on my Test site,
so it is probably some specific issue for certain sites that we are not able to isolate from our test sites.
If you wish our devs to try to debug this conflict,
I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
If you send this to us, please make sure to mark the reply as PRIVATE, for security reasons, then only we will be able to see it.
Thank you
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you for your reply.
I've disabled the plugin.
BR,
A.
Hvala na informaciji, Aleksandre!
Upravo sam odgovorio i na drugi tiket, pa pogledajte to molim Vas.
Srdacan pozdrav.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables