Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
I have noticed that sometimes when an appointment gets cancelled and a different customer books an appointment in that time slot, the appointment shows up in the calendar as "group appointment". Then, when you go into the appointment details, the cancelled customer appears as "cancelled" next to the new customer with the active appointment. This only happens sometimes, and not consistently. Is there a way to prevent this from happening?
Hello Stephen,
Thank you for reaching out to us.
Unfortunately, no. You would need to delete this appointment when it is called or you need to delete this customer from that appointment. The capacity for an appointment is correct but it shows both of them until you delete this one manually.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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