1er je ne parle pas anglais je ne parle que français et portugais
2eme plus grave pour mon activité quand un client réserve une date et une heure tous se passe bien pour les mail clients et pour le mail employer. Sauf si le client veux enregistre sont rendez-vous sur Google ou Outlook là le rendez-vous et marquer avec 1h de moins !
3eme si l’employer ou le client décale un rendez-vous la même les mails envoyer au client et à l’employer sont décaler de -1h
4eme moins grave mais je préfère la présentation « Step-by-Step Booking Form 2.0 » mais elle ne fonctionne pas sur mon site je peux voire le résultat si je passe par la visualisation Elementor ce qui est très frustrant de voir que ces biens mais pas pouvoir l’utilisez.
Voilà si vous pouvez tout résoudre se serai bien mais il est indispensable de résoudre le problème des horaires décaler
Merci
Good morning
I have 4 worries
1st I don't speak English I only speak French and Portuguese
2nd most serious for my activity when a customer reserves a date and time everything goes well for customer emails and for the email employer. Unless the customer wants to save their appointment on Google or Outlook there the appointment and score with 1 hour less!
3rd if the employee or the client postpones an appointment the same emails sent to the client and to the employee are postponed by -1h
4th less serious but I prefer the "Step-by-Step Booking Form 2.0" presentation but it does not work on my site I can see the result if I go through the Elementor visualization which is very frustrating to see that these properties but not be able to use it.
That if you can solve everything will be good but it is essential to solve the problem of shifting schedules.
When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there.
In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily.
Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding.
1, 2. Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works:
All times in the back-end of Amelia will be shown exactly how you save them, so (for example) if your employee works from 09:00 - 17:00, or if there's an appointment from 09:00 - 10:00, that's how you will see them in the back-end.
If you enable "Show booking slots in client time zone" in Amelia's General settings, though, that may not be what your customers see, depending on where they're located, and to what your WordPress site has been configured.
If this option in Amelia's General settings is disabled, all times on the front-end will be the same as times in the back-end. So, if your employee's work hours are from 09:00 - 17:00 in UTC+1, with this option disabled, regardless if your customer is in UTC+1, or in UTC+10 - they will still see times from 09:00 - 17:00, so if you have customers in multiple time zones, it's advisable to enable this option in Amelia's General Settings.
Important: In order for Amelia to store correct appointment times in the database (which is almost always in UTC time zone), you need to edit the WordPress' time zone to show the city you're in (or the city in your time zone), like this:
This way, when Daylight Savings Time starts (or ends), the times will be adjusted accordingly and you won't have to worry about them anymore.
If you save your Time Zone in UTC+/- format, you may experience issues with the Daylight Savings Time:
Explanation: When you configure the time zone to be "UTC+1" it will always be UTC+1. So, if we take Belgrade, Serbia as an example - without Daylight Savings Time, it is in UTC+1 time zone, but when Daylight Savings Time starts, Belgrade is in UTC+2. If you leave the time zone to be hard-coded to UTC+1, the times that your customers book on the front-end will not be properly adjusted to what you see in the back-end.
Example with UTC+1 configured: It is mid-summer, and Belgrade is in UTC+2. "Show booking slots in client time zone" is enabled, and a customer from Belgrade opens your website to book an appointment. The working hours of your employee are set from 09:00 - 17:00 (in UTC+1), but the customer sees them as 10:00 - 18:00. This is because the time zone is hard-coded in the back-end, while on the front-end it shows the time in UTC+2. So, a customer books an appointment for 10:00, and shows up at 10:00, while you expect to see them at 09:00.
Please note: If you hard-coded the time zone, and you have booked appointments, once you switch the time zone in WordPress to your city, it will adjust the times in Amelia's appointments to fit the time zone your city is currently in. This happens because (as mentioned above) the times are saved in UTC in the database, and it's adjusted in the plugin programmatically. So, if you have a hard-coded time zone set to UTC+1, and someone booked an appointment for 09:00, that time is saved as 08:00 in the database. When you change the time zone to your city (which is now in UTC+2), the appointment time will be adjusted to the time saved in the database 08:00 + 2:00, so the appointment time will switch to 10:00. The only solution, in this case, is to manually modify the appointment times, but it's the only way to make sure your time zone is properly configured, and that the future appointments will be saved and displayed correctly both for you and your customers on the front-end.
Summary: When you select the city you're in, in WordPress' General Settings, the system automatically calculates the Daylight Savings Time, and shifts the clock accordingly, so if you have any issues with what you see on the front-end vs what you see in the back-end, always check the Time Zone in WordPress
3. We went on your site and we do not see any issues
We can see that your booking form is working and we do not see any issues.
Bonjour
J’ai 4 souci
1er je ne parle pas anglais je ne parle que français et portugais
2eme plus grave pour mon activité quand un client réserve une date et une heure tous se passe bien pour les mail clients et pour le mail employer. Sauf si le client veux enregistre sont rendez-vous sur Google ou Outlook là le rendez-vous et marquer avec 1h de moins !
3eme si l’employer ou le client décale un rendez-vous la même les mails envoyer au client et à l’employer sont décaler de -1h
4eme moins grave mais je préfère la présentation « Step-by-Step Booking Form 2.0 » mais elle ne fonctionne pas sur mon site je peux voire le résultat si je passe par la visualisation Elementor ce qui est très frustrant de voir que ces biens mais pas pouvoir l’utilisez.
Voilà si vous pouvez tout résoudre se serai bien mais il est indispensable de résoudre le problème des horaires décaler
Merci
Good morning
I have 4 worries
1st I don't speak English I only speak French and Portuguese
2nd most serious for my activity when a customer reserves a date and time everything goes well for customer emails and for the email employer. Unless the customer wants to save their appointment on Google or Outlook there the appointment and score with 1 hour less!
3rd if the employee or the client postpones an appointment the same emails sent to the client and to the employee are postponed by -1h
4th less serious but I prefer the "Step-by-Step Booking Form 2.0" presentation but it does not work on my site I can see the result if I go through the Elementor visualization which is very frustrating to see that these properties but not be able to use it.
That if you can solve everything will be good but it is essential to solve the problem of shifting schedules.
THANKS
Hello Pires,
Thank you for reaching out to us.
When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there.
In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily.
Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding.
1, 2. Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works:
All times in the back-end of Amelia will be shown exactly how you save them, so (for example) if your employee works from 09:00 - 17:00, or if there's an appointment from 09:00 - 10:00, that's how you will see them in the back-end.
If you enable "Show booking slots in client time zone" in Amelia's General settings, though, that may not be what your customers see, depending on where they're located, and to what your WordPress site has been configured.
If this option in Amelia's General settings is disabled, all times on the front-end will be the same as times in the back-end. So, if your employee's work hours are from 09:00 - 17:00 in UTC+1, with this option disabled, regardless if your customer is in UTC+1, or in UTC+10 - they will still see times from 09:00 - 17:00, so if you have customers in multiple time zones, it's advisable to enable this option in Amelia's General Settings.
Important: In order for Amelia to store correct appointment times in the database (which is almost always in UTC time zone), you need to edit the WordPress' time zone to show the city you're in (or the city in your time zone), like this:
This way, when Daylight Savings Time starts (or ends), the times will be adjusted accordingly and you won't have to worry about them anymore.
If you save your Time Zone in UTC+/- format, you may experience issues with the Daylight Savings Time:
Explanation: When you configure the time zone to be "UTC+1" it will always be UTC+1. So, if we take Belgrade, Serbia as an example - without Daylight Savings Time, it is in UTC+1 time zone, but when Daylight Savings Time starts, Belgrade is in UTC+2. If you leave the time zone to be hard-coded to UTC+1, the times that your customers book on the front-end will not be properly adjusted to what you see in the back-end.
Example with UTC+1 configured: It is mid-summer, and Belgrade is in UTC+2. "Show booking slots in client time zone" is enabled, and a customer from Belgrade opens your website to book an appointment. The working hours of your employee are set from 09:00 - 17:00 (in UTC+1), but the customer sees them as 10:00 - 18:00. This is because the time zone is hard-coded in the back-end, while on the front-end it shows the time in UTC+2. So, a customer books an appointment for 10:00, and shows up at 10:00, while you expect to see them at 09:00.
Please note: If you hard-coded the time zone, and you have booked appointments, once you switch the time zone in WordPress to your city, it will adjust the times in Amelia's appointments to fit the time zone your city is currently in. This happens because (as mentioned above) the times are saved in UTC in the database, and it's adjusted in the plugin programmatically. So, if you have a hard-coded time zone set to UTC+1, and someone booked an appointment for 09:00, that time is saved as 08:00 in the database. When you change the time zone to your city (which is now in UTC+2), the appointment time will be adjusted to the time saved in the database 08:00 + 2:00, so the appointment time will switch to 10:00. The only solution, in this case, is to manually modify the appointment times, but it's the only way to make sure your time zone is properly configured, and that the future appointments will be saved and displayed correctly both for you and your customers on the front-end.
Summary: When you select the city you're in, in WordPress' General Settings, the system automatically calculates the Daylight Savings Time, and shifts the clock accordingly, so if you have any issues with what you see on the front-end vs what you see in the back-end, always check the Time Zone in WordPress
3. We went on your site and we do not see any issues
We can see that your booking form is working and we do not see any issues.
Kind Regards,
Marko Davidovic
[email protected]
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