I'm new - and have spent the past few days solidly learning and reading about Amelia. I think I'm pretty much there - really like it so far. Just a couple of questions:
1) I'm using the software for Room bookings. Therefore it's weird that I need to assign a staff member. Is there a way around this? The rooms are unmanned.
2) How can I make the session length adjustable to the end user? Eg - the minimum length might be x hours - but they may want to extend it to x+2 hours. How do I configure this from the customer's perspective? I thought I'd done it right by adding custom duration into each service - but this doesn't appear on the front end.
For example- the first 30mins is free - and then chargeable when they're booking Room 3. Unfortunately at checkout - the only option is the free one!
3) How can I have "extras" as a LATER option on the final booking form? It currently starts with Extras - which is confusing - and non-intuitive to the end user.
1. Our plugin currently supports time slot booking during one day, so if it is just renting of co-working space for a couple of hours a day, then it is possible to use our plugin for this. If, however, you need multi-day booking then you should check out our new feature Events.
You can either create rooms where services are and create an employee for each room (a different one, so they can be bookable at the same time) and hide the employee selection with a simple CSS (we will explain later on ) or you can create each room as a separate employee and create just one service to attach to each room. Just so you know each employee needs to have an email, so if you don't need a separate email for each you can create Gmail or outlook the same email with +number, and they will be seen as a different one (a would later explain you this in more details, but you should know that you need to use Gmail or Outlook).
If you create just one employee and rooms as services, that means that rooms will not be bookable at the same time, since there is just one employee that is working (one employee/rooms one working hours - multiple employees/rooms multiple working hours). That is the reason why I offer you two other workarounds: rooms as services but with several employees hidden from the front end, or rooms as employees with one service.
2. Unfortunately, this is only done from the back-end and there is no option for customers to enter their custom duration.
3. We have the plan to implement this in the future, but there is no ETA at the moment.
Please let me know if you have any other questions.
THanks for your time here. I am really appreciative of ALL of your efforts here - but there are a couple of your solutions that mean I cannot proceed with Amelia, and as such, during my introductory period will need to cancel and submit a request for a refund.
I'm really sorry - but with "extras" as not being able to be added at the end - it's just been too confusing for the test users - they've all tripped over this.
Our other major concern - is when adding optional session length times - it's not possible to lock the start time. Eg, for us - in the evenings - I want longer sessions to cost more (as I have to pay security staff to stay longer) currently - if I add the options to extend the session length, they can then start this at whatever time they want. This just doesn't work - as - I need it to cost more if the session runs into the night - .... NOT just allow them to book a random hour at 11pm for example. If they want 1 hour - it MUST start at 7 - so we can then close at 8pm. Does that make sense why Amelia isn't going to work?
Please can I begin the process of cancelling and refund?
Really sorry to hear that you are moving away from the Amelia plugin.
Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:
If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.
Hi.
I'm new - and have spent the past few days solidly learning and reading about Amelia. I think I'm pretty much there - really like it so far. Just a couple of questions:
1) I'm using the software for Room bookings. Therefore it's weird that I need to assign a staff member. Is there a way around this? The rooms are unmanned.
2) How can I make the session length adjustable to the end user? Eg - the minimum length might be x hours - but they may want to extend it to x+2 hours. How do I configure this from the customer's perspective? I thought I'd done it right by adding custom duration into each service - but this doesn't appear on the front end.
For example- the first 30mins is free - and then chargeable when they're booking Room 3. Unfortunately at checkout - the only option is the free one!
3) How can I have "extras" as a LATER option on the final booking form? It currently starts with Extras - which is confusing - and non-intuitive to the end user.
Many thanks for your help.
Attached files: Screenshot 2023-02-15 at 00.25.55.png
Hello John,
Thank you for reaching out to us.
1. Our plugin currently supports time slot booking during one day, so if it is just renting of co-working space for a couple of hours a day, then it is possible to use our plugin for this. If, however, you need multi-day booking then you should check out our new feature Events.
You can either create rooms where services are and create an employee for each room (a different one, so they can be bookable at the same time) and hide the employee selection with a simple CSS (we will explain later on ) or you can create each room as a separate employee and create just one service to attach to each room. Just so you know each employee needs to have an email, so if you don't need a separate email for each you can create Gmail or outlook the same email with +number, and they will be seen as a different one (a would later explain you this in more details, but you should know that you need to use Gmail or Outlook).
If your employee email address is [email protected] you can make more employees with the same email by adding numbers like [email protected],[email protected]... )
And then you can use the ameliabooking shortcode and on the front-end, you can hide with CSS dropdown with Employees.
You can use this CSS rule on the page between style tags where you will hide the Employee dropdown:
If you create just one employee and rooms as services, that means that rooms will not be bookable at the same time, since there is just one employee that is working (one employee/rooms one working hours - multiple employees/rooms multiple working hours). That is the reason why I offer you two other workarounds: rooms as services but with several employees hidden from the front end, or rooms as employees with one service.
2. Unfortunately, this is only done from the back-end and there is no option for customers to enter their custom duration.
3. We have the plan to implement this in the future, but there is no ETA at the moment.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
THanks for your time here. I am really appreciative of ALL of your efforts here - but there are a couple of your solutions that mean I cannot proceed with Amelia, and as such, during my introductory period will need to cancel and submit a request for a refund.
I'm really sorry - but with "extras" as not being able to be added at the end - it's just been too confusing for the test users - they've all tripped over this.
Our other major concern - is when adding optional session length times - it's not possible to lock the start time. Eg, for us - in the evenings - I want longer sessions to cost more (as I have to pay security staff to stay longer) currently - if I add the options to extend the session length, they can then start this at whatever time they want. This just doesn't work - as - I need it to cost more if the session runs into the night - .... NOT just allow them to book a random hour at 11pm for example. If they want 1 hour - it MUST start at 7 - so we can then close at 8pm. Does that make sense why Amelia isn't going to work?
Please can I begin the process of cancelling and refund?
Many thanks
Hello John,
Thank you for your feedback on this.
Really sorry to hear that you are moving away from the Amelia plugin.
Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:
If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you . REALLY wanted it to work - as you're all lovely and the support videos are so good.
Anyway - all the best. John
Hello John,
No worries, please let me know if you wish to come back to Amelia nad I will provide you with the discount coupon.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
Can you please check how the refund proceedure is going? Many thanks
John
Hello John,
You will receive your money back in the next couple of days.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables