We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3231997
Direct link to specific Amelia Event
Closed

Comments

  • Blake started the conversation
    February 14, 2023 at 9:13pm

    Hi there,

    I am wondering if there is a way to generate a direct link to an Amelia event. 

    On this page, we are using list view to display a variety of events available (https://pinnovate.ca/kids-camps-art-classes), and were hoping to find a way we could direct link customers to a specific event in this list. For the purpose of ex: an email blast or social post promoting a specific event. I know that I could list the events individually and preselect each event then create an anchor above it, but hoped there would be an easier option for an instance like this where we are listing 27 events. 

    I found adding #am-event-(the event number here) to the end of the page URL was jumping to that specific event on the list, though not consistently, I think due to the delay in the loading of the events list... 

    Somehow utilizing a link that not only jumped to the event but made that specific event active in the list (opened) would be ideal, but anything is better than only being able to direct to the entire page, or being forced to create 27 separate event listings with 27 anchors that need to be edited often. 

    Thanks in advance!

  •  1,705
    Uroš replied
    February 20, 2023 at 3:19pm

    Hello Blake,

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    Thank you for reaching out to us.

    At the moment, it is only possible to do this manually where you would create a separate page for each event and add the specific event on each page with one of the following shortcodes:

    1. [ameliaevents event=1] if you want to show only the event with ID 1 without its recurring events,
    2. [ameliaevents event=1 recurring=1] if you want to show the event with ID 1 with all its recurring

    Please let me know if you have any other questions.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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