We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Hope you are keeping fine.
We created an event "Reiki 1 class" which is recurring twice a month for the entire year (104 times).
We forgot to create the tag "Reiki Level 1 Course" for the event at the time the event was created.
Now we added the tag but it is not getting updated for all the events. Instead we have to update all the 104 events one by one.
Kindly see the screen recording: https://www.dropbox.com/s/74neo3xp2aj4zgc/amelia_issue_event%20update%20tag%20recurring%20event.mov?dl=0
Also, in the Edit Event section > Customise section, we tried to remove the 3 out of 4 pictures we had initially set, but but it is not getting updated for all the events. Instead we have to update all the 104 events one by one. Please refer to the following screen recording: https://www.dropbox.com/s/oep6sta7trsvdsh/amelia_issue_event%20update%20image%20in%20customisation%20in%20recurring%20event.mov?dl=0
Grateful if you could kindly assist on how to update all the events at one go.
Thank you & kind regards
Roshan
Hello Roshan,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Roshan,
Can you please test it out now and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uroš
I tested it and the updates seems to take place properly now.
Thank you so much for your prompt action.
kind regards
Roshan