When trying to reschedule an appt in the customer panel, the rescheduling options are random hours inconsistent with the working hour schedule I set in the amelia editor. for example, the customer can only pick hours between like 10am and 4pm when I can only provide service between 5pm-9pm as stated when they intial make the app.
Thank you for clearing that up and for your patience.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Ok. It appears that when rescheduling, for example, if I select 2pm in the customer panel, I and the customer receive an email saying that the rescheduled time is for 6pm. 4:30pm = 8:30pm, 9:45am on Sunday =1:45pm. But my working hours are from like 8am to 8pm on Sundays and like 5:30-9pm weekdays. 9:45am and 2pm in the customer panel are the earliest times.
The times( after converting by 4 hours) reflect the accurate schedule but the problem still occurs and it would be confusing for clients when resccheduling.
No. This issue occurs after I book an app myself in my current time zone. Even after setting the time zone to only eastern in amelia settings, it did not affect it.
Sorry for the delay, Uros is out of the office, so I'll take over this ticket.
Amelia inherits the time zone settings from WordPress, and I saw that your time zone is hard coded:
The time zone in the panels is adjusted per users' physical location, but it's then adjusted for the back-end depending on the WordPress time zone.
More info about this and the issues it causes can be found in this article, but in short - change the time zone and select the city you're in, or the city that's in the same time zone. After that purge the cache and test again. It should be working fine, but let me know.
One more thing - as mentioned in the article, if you hard-coded the time zone, and you have booked appointments, once you switch the time zone in WordPress to your city, it will adjust the times in Amelia's appointments to fit the time zone your city is currently in.
The only solution, in this case, is to manually modify the appointment times, but it's the only way to make sure your time zone is properly configured, and that the future appointments will be saved and displayed correctly both for you and your customers on the front-end.
When trying to reschedule an appt in the customer panel, the rescheduling options are random hours inconsistent with the working hour schedule I set in the amelia editor. for example, the customer can only pick hours between like 10am and 4pm when I can only provide service between 5pm-9pm as stated when they intial make the app.
Hello Shariean,
Thank you for reaching out to us.
Can you please provide me with screenshots of the issue that you are dealing with?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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These hours are quite strange and not within my normal business hours
Hello Sheriean,
Thank you for clearing that up and for your patience.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hello Sheriean,
Thank you for the update on this.
Can you please provide me with the URL of your website along with the username of the user for which you provided the password?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Sheriean,
Can you please test it out now and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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I'm having the same issue on my site. Uros, can you please share how to fix this?
Hello Casey,
Can you please create a separate ticket for this issue and I will assist you with it?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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It still is not resolved. I made a "test" booking and rescheduled in the customer panel and incorrect hours are still an option.
Hello Sheriean,
Thank you very much for your patience.
Can you please update the plugin to the latest version (6.2), test it out, and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I updated to 6.2 today but the issue is still there
Ok. It appears that when rescheduling, for example, if I select 2pm in the customer panel, I and the customer receive an email saying that the rescheduled time is for 6pm. 4:30pm = 8:30pm, 9:45am on Sunday =1:45pm. But my working hours are from like 8am to 8pm on Sundays and like 5:30-9pm weekdays. 9:45am and 2pm in the customer panel are the earliest times.
Hello Sheriean,
Thank you for clearing that up.
Can you please test it out now and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
The times( after converting by 4 hours) reflect the accurate schedule but the problem still occurs and it would be confusing for clients when resccheduling.
Hello Sheriean,
Just to clarify, the issue only occurs when a customer rescheduled? Are those customer in a different time zone from your website?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
No. This issue occurs after I book an app myself in my current time zone. Even after setting the time zone to only eastern in amelia settings, it did not affect it.
Hello Sheriean,
Did this issue occur before updating the plugin to the latest version (6.2.1), or was the issue still the same after updating?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
still the same after updating
Hello Sheriean.
Sorry for the delay, Uros is out of the office, so I'll take over this ticket.
Amelia inherits the time zone settings from WordPress, and I saw that your time zone is hard coded:
The time zone in the panels is adjusted per users' physical location, but it's then adjusted for the back-end depending on the WordPress time zone.
More info about this and the issues it causes can be found in this article, but in short - change the time zone and select the city you're in, or the city that's in the same time zone. After that purge the cache and test again. It should be working fine, but let me know.
One more thing - as mentioned in the article, if you hard-coded the time zone, and you have booked appointments, once you switch the time zone in WordPress to your city, it will adjust the times in Amelia's appointments to fit the time zone your city is currently in.
The only solution, in this case, is to manually modify the appointment times, but it's the only way to make sure your time zone is properly configured, and that the future appointments will be saved and displayed correctly both for you and your customers on the front-end.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables