We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3229657
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Comments

  • Drew Larsen started the conversation
    February 11, 2023 at 6:44pm

    I have recently purchased Amelia and am using it as a plug in on WordPress.  I am designing a website for a fitness/life coach who wants a calendar available to allow his new clients to book a session.  I have all of the time slots set up to how he wants them in my Amelia settings (photos attached below), yet when the client goes to physically schedule an appointment, the only time slots they are given the option to select are "1:00am - 1:00am" which does not make sense to me.  I have the working ours of the employee set to the same working hours of the service as well as the business itself.  If someone could help me figure this out, it would be greatly appreciated.  Thank you.

  •  1,725
    Marko replied
    February 13, 2023 at 7:04am

    Hello Drew,

    Thank you for reaching out to us.

    Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

    Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

    Looking forward to your reply. 

    Kind Regards, 

    Marko Davidovic [email protected]

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