Hello Georgi,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us. 

Hello Georgi,

We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately. 

Hello Georgi,

We just got the feedback from our colleagues and they have told us that everything should be fine. You were missing a column in the database we have added this for you and now all should work fine.

Can you please test it out and let us now how it goes?

Looking forward to your reply. 

Hello Georgi,

You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there.

We wish you all the best.

Have a nice day.